Responsible to: Practice Manager
Hospital Objective:
Greet every client as if they were family and treat every pet as if they were our own.
Purpose of the Job:
The primary role of the Receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. Receptionists should enjoy working with diverse clients and patients in a caring, friendly and efficient manner.
The Receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions such as: answering phones, problem-solving, scheduling DVM and Boarding appointments, differentiate between routine and emergency cases and schedule patients accordingly, greeting, admitting and checking out the day’s appointments, process payments and accurately manage financial information, as well as effective communication between clients and other staff.
Receptionists must be customer-focused and able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations and professional in appearance in the execution of their responsibilities. Receptionists should have a firm belief in the quality of care we provide and be knowledgeable about the value of the services offered as well as patient recommendations; thus enabling the receptionist to communicate with a sense of assurance to our clients.
Veterinary medicine is a very broad field that requires extensive knowledge about specific diseases, breeds, species, procedures, treatments, diagnostics, and veterinary medical standards of care. Please use this job description as a guideline for your responsibilities within the field of veterinary medicine at this hospital.