Customer Service Careers at a Doctor-Owned Veterinary Group
Looking for veterinary receptionist jobs in North Carolina where you can combine compassion, professionalism, and purpose?
Legacy Veterinary Group is a doctor-owned network of veterinary hospitals committed to exceptional patient care and outstanding client service.
Our Veterinary Receptionists are the first impression of our hospitals and the connection between pet families and our medical teams.
Core Responsibilities
Client Greeting & Front Desk Support
- Welcome clients and patients with warmth and professionalism
- Check clients in and out efficiently
- Direct questions to appropriate team members
- Maintain a calm environment during busy periods
Appointment Scheduling & Workflow Coordination
- Schedule appointments accurately
- Prioritize urgent or emergency calls appropriately
- Manage multiple phone lines
- Maintain organized daily schedules
Phone Communication & Client Inquiries
- Answer incoming calls with professional phone etiquette
- Provide accurate information about services and policies
- Route medical questions to appropriate team members
- Support client education when appropriate
Medical Records & Administrative Duties
- Maintain accurate client and patient records
- Process payments
- Manage confidential information responsibly
- Ensure documentation is up to date
Qualifications
- Previous receptionist or customer service experience
- Strong communication skills (in-person and phone)
- Excellent organizational skills
- Ability to multitask in a fast-paced setting
- Typing proficiency
Veterinary experience is a plus but not required.
Compensation & Benefits
Benefits may include:
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid parental leave
- Employee pet care benefits
- Career development opportunities
